Project Proposal & Service Agreement
A custom event, ticketing, and box-office system designed specifically for Rod 'N' Reel Resort — replacing third-party ticketing fees with software you own and control.
The Opportunity
Today, every ticket sold through a third-party platform carries a fee, and your guest data, branding, and reporting live on someone else's system. This platform puts all of that under your roof — a purpose-built tool for how Rod 'N' Reel actually runs its events, dinners, and live shows. One-time build, predictable monthly support, and no per-ticket tax on your success.
What's Included
The build delivers a full operational system — everything from the public storefront a guest sees to the back-of-house tools your staff use on event night.
Branded event listings with search, filtering, and sorting. Mobile-first checkout that delivers tickets by email with scannable QR codes.
Optional per-event seating charts for dinners and VIP tables, plus separate online and at-the-door pricing on every ticket type.
On-site staff sales, comps, check-in scanning, seat assignment, and live reporting for every event.
Guest profiles with order history, upcoming events, and store credit — viewable and manageable from both sides.
Issue credit individually or in bulk, redeem at checkout, and track giveaways with full audit history.
Band and performer profiles, set times, fees, and promo assets tied to each gig on the calendar.
Planned-trip promotions, request forms, reorder automation, and printable return sheets for the marketing team.
Guests scan a QR at their table to request a refill or server; staff see live requests on a real-time board.
Editable templates, configurable reminders, and automated ticket delivery — all from your own sending domain.
Sales, attendance, and revenue reporting with role-based staff permissions across the whole system.
The Investment
One fixed price to build it. One predictable monthly fee to keep it running and supported. Anything new beyond that is quoted up front — you always approve the cost before any work begins.
The Care Plan, In Detail
Your platform stays online, fast, and monitored. Hosting infrastructure and SSL are included.
Regular backups plus security patches and dependency updates so the system stays protected.
If something breaks, fixing it is included — not billed as a feature.
Copy edits, price tweaks, new settings, small adjustments — handled within your included time each month.
Direct access when you need help, with quick turnaround on urgent items around event dates.
Why It Pays For Itself